Terms & Conditions

1. About these terms

These terms form a binding agreement between you and CannaBuben Botanical Lounge (Pty) Ltd, trading as "Cannabuben", regarding your use of cannabuben.co.za and the sale of products listed there. By placing an order you confirm you have read and accept these terms.

2. Detailed description of goods and services

CannaBuben Botanical Lounge (Pty) Ltd is a business in the cannabis, CBD, hemp and wellness retail industry that sells cannabis, CBD, hemp and related wellness products to adult clients in South Africa. Products fall into two categories:

• Non-prescription items (accessories, CBD products, etc.) — dispatched directly after payment.
• Prescription items (Schedule 4 / Schedule 6 / Section 21 cannabis medicines) — dispatched after clinical screening and, where required, SAHPRA Section 21 authorisation via a HPCSA-registered practitioner on our panel.

3. Export restriction

The offering on this website is available to South African clients only.

4. Eligibility

• You must be ordinarily resident in South Africa for delivery.
• You must be 18 years or older to purchase any product listed on this site.
• You must provide accurate information for age, ID, shipping, and clinical review.

5. Orders and payment

• Placing an order is an offer to buy. We confirm acceptance by dispatching the order.
• Payment may be made via Visa, Mastercard or American Express cards, or by bank transfer into the CannaBuben Botanical Lounge (Pty) Ltd bank account, the details of which will be provided on request. Card and Instant EFT payments are processed by PayFast.
• Prices are in South African Rand (ZAR) and include VAT where applicable.
• We reserve the right to cancel an order and refund you if stock is unavailable.

6. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

7. Prescription items — clinical screening

For orders that include a Schedule 4, Schedule 6, or Section 21 product we require a post-payment clinical screening. A HPCSA-registered practitioner reviews the case and decides whether to authorise dispatch. If the practitioner declines, you will receive a full refund for the declined item(s). If you do not complete the screening within 14 days of payment, the order may be cancelled and refunded.

8. Delivery policy

Subject to availability and receipt of payment, orders are processed within 1–3 business days and delivery is confirmed by way of a courier tracking number sent to you by email.

• Delivery nationwide in South Africa via our courier partners.
• Standard delivery 1–3 business days for in-stock non-prescription items; prescription items follow the clinical-review timeline.
• Delivery fees are calculated at checkout based on weight and destination.
• Free shipping on qualifying orders over R500.

9. Return and refunds policy

The provision of goods and services by CannaBuben Botanical Lounge (Pty) Ltd is subject to availability. In cases of unavailability, CannaBuben Botanical Lounge (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client may attract an administration fee of up to 10%, limited to reasonable costs already incurred by CannaBuben Botanical Lounge (Pty) Ltd, unless otherwise required by applicable South African law.

• Non-prescription items: unopened and in original packaging may be returned within 7 days of delivery for a refund, subject to the Consumer Protection Act.
• Prescription items: once dispensed and delivered, returns are not accepted for health and safety reasons, except in the case of a product defect or incorrect dispensing.
• Declined / rejected orders: full refund processed within 5 business days.

10. Customer privacy policy

CannaBuben Botanical Lounge (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Full detail is set out in our Privacy notice and PAIA Manual.

11. Card acquiring and security

Card transactions will be acquired for CannaBuben Botanical Lounge (Pty) Ltd via PayFast, an approved payment gateway for South African acquiring banks. PayFast uses strong SSL encryption, and no card details are stored on this website. Users may visit www.payfast.io to view its security certificate and security policy.

12. Customer details separate from card details

Customer details will be stored by CannaBuben Botanical Lounge (Pty) Ltd separately from card details, which are entered by the client on PayFast's secure site. For more detail on PayFast refer to www.payfast.io.

13. Acceptable use

• You will provide truthful, accurate, and complete information.
• You will not impersonate another person.
• You will not resell, redistribute, or onwardly supply any prescription item.
• You will not attempt to bypass age or prescription controls.

14. Responsibility

CannaBuben Botanical Lounge (Pty) Ltd takes responsibility for all aspects relating to the transaction, including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

15. Limitations of liability

To the maximum extent permitted by law:

• Clinical decisions on prescription items are the responsibility of the reviewing HPCSA practitioner. Liability for clinical outcomes lies with the practitioner and the dispensing pharmacy.
• Service availability is not guaranteed. We may suspend the service for maintenance or force-majeure events.
• We are not liable for indirect, incidental, consequential, or special damages arising from your use of the platform.
• Nothing in these terms limits liability for fraud, gross negligence, or matters that cannot be limited under the Consumer Protection Act, 2008.

16. Governing law and country of domicile

This website is governed by the laws of the Republic of South Africa, and CannaBuben Botanical Lounge (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the physical address set out in clause 19 below.

Disputes will first be addressed by good-faith mediation. If unresolved, the courts of the Western Cape Province will have exclusive jurisdiction. Nothing in this clause prevents either party from approaching the relevant regulator (HPCSA, SAHPRA, the Information Regulator, or the Consumer Goods and Services Ombud).

17. Variation

CannaBuben Botanical Lounge (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time. Material changes are communicated by email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.

18. Company information

This website is run by:

Legal entity

CannaBuben Botanical Lounge (Pty) Ltd (private company), based in South Africa

Trading as

Cannabuben

Registration number

2025/847374/07

Director(s)

Franco Smit and Brian Basler

19. Contact details

Physical address

8 16th Ave, Melkbosstrand, Cape Town, 7441, South Africa

Email

legal@cannabuben.co.za / support@cannabuben.co.za

Telephone

+27 72 746 9972