FAQ

Non-prescription items ship within 24h and arrive in 1–3 business days via courier. Prescription items follow the clinical-review timeline first, then ship within the same 1–3 day window.

Yes, anywhere in South Africa via The Courier Guy, Aramex, or Fastway depending on your province.

Free on qualifying orders over R500. Otherwise delivery is calculated at checkout based on destination and weight.

Yes. CBD and hemp products sold here are legal consumer goods. Prescription (Rx) and Section 21 cannabis products are dispatched only after a HPCSA-registered practitioner has reviewed your case and, where required, SAHPRA has authorised the Section 21 application.

SAHPRA Section 21 allows patient-specific authorisation of medicines not yet registered in South Africa. Medical cannabis products are dispensed under this pathway. Each authorisation is patient-specific and valid for 6 months.

The Medicines and Related Substances Act (101 of 1965) requires that Schedule 5, 6 and Section 21 medicines are dispensed after a clinical assessment. A HPCSA-registered reviewer screens every Rx order before we release it for dispatch. See our Terms and Privacy notice.

Card or Instant EFT via PayFast, or manual bank transfer (EFT) with a reference we issue. Cash on delivery is also supported in some regions.

If the reviewing practitioner declines a Rx item, you receive a full refund for that item within 5 business days. Non-Rx items in the same order are still dispatched.

Unopened non-prescription items can be returned within 7 days. Prescription items, once dispensed, are non-returnable for health and safety reasons unless defective or incorrectly dispensed.

Yes — we need your details for delivery and (for Rx items) for clinical screening. Account creation is a magic-link email sign-in, no password.

Go to your orders and click any order for the current status, payment confirmation, and delivery info.