PAIA Manual

1. Introduction

This manual is published by Cannabuben (Pty) Ltd in compliance with section 51 of the Promotion of Access to Information Act, 2 of 2000 ("PAIA"). It explains what records the company holds, how to request access to those records, and the grounds on which a request may be refused.

2. Particulars of the company

Legal entity

Cannabuben (Pty) Ltd

Registration number

To be confirmed prior to launch

Registered office

To be confirmed prior to launch · South Africa

Postal address

To be confirmed prior to launch

General contact

hello@cannabuben.co.za

3. Head of the body

Name

To be appointed prior to launch

Role

Chief Executive / Director, Cannabuben (Pty) Ltd

4. Information Officer (combined POPIA / PAIA)

Name

To be appointed prior to launch

Email

io@cannabuben.co.za

The Information Officer is registered with the Information Regulator and is the primary contact for both PAIA access requests and POPIA data-subject requests.

5. Description of records held

Voluntarily accessible (this website)

• This PAIA Manual
• The POPIA Manual
• The Privacy notice
• The Terms & Conditions
• The About page (entity description)
• Product catalogue

Available on request to the data subject

• The customer's own order history and invoices
• The customer's own clinical-screening records and SAHPRA submission data
• Audit-log entries related to the customer's own account

Restricted (refused unless overridden)

• Records belonging to other customers (third-party privacy)
• Internal clinical SOPs and admin-decision frameworks
• Doctor-internal communications and clinical reasoning notes
• Financial, tax, and bank records beyond the requester's own payments
• Operator and supplier contracts (commercial confidence)

6. Request procedure

• Use Form 2 prescribed under PAIA — available from the Information Regulator at inforegulator.org.za.
• Submit the completed form by email to io@cannabuben.co.za, or by post to the address in section 2 above.
• Provide sufficient information to identify the requested records and yourself.
• Pay any prescribed fees per the PAIA fee regulations. Personal requests for your own records do not attract a fee for the first request.
• We respond within 30 days of receipt as required by section 25 of PAIA. The period may be extended by a further 30 days per section 26.

7. Grounds for refusal

A request may be refused on the grounds set out in PAIA Chapter 4, including:

• Mandatory protection of the privacy of a third party (section 34)
• Mandatory protection of commercial information of a third party (section 36)
• Mandatory protection of confidential information (section 37)
• Records protected by professional privilege (section 40)
• Vexatious or manifestly frivolous requests (section 45)

8. Internal appeal procedure

Cannabuben is a private body. There is no formal internal appeal under PAIA, but a requester who is dissatisfied with a refusal may write to the Information Officer for reconsideration before escalating.

9. Application to the Information Regulator

Following the 2021 amendments to PAIA, requesters who are dissatisfied with the outcome may apply to the Information Regulator for review (section 77A) before approaching a court.

10. Available languages

This manual is available in English. A translated version into another official South African language will be provided on reasonable request, where reasonably practicable.

11. Information Regulator contact

Authority

Information Regulator (South Africa)

Website

inforegulator.org.za

PAIA enquiries

PAIA.complaints@inforegulator.org.za